Delivery & Pickup Policy

Delivery Areas & Fees

We offer delivery across Metro Vancouver. Delivery fees are calculated based on distance from our Vancouver West location at Granville & W 64th Ave.

Zone 1: Nearby – Vancouver West

Kerrisdale, Marpole, South Granville, Oakridge, UBC

Delivery fee: $15 – $18

Zone 2: Vancouver / Richmond / Burnaby

Downtown Vancouver, East Vancouver, Richmond, Burnaby

Delivery fee: $20 – $24

Zone 3: Extended Areas

North Vancouver, New Westminster, Coquitlam, Port Coquitlam

Delivery fee: $25 – $30

Zone 4: Farther Areas

Surrey, Delta, White Rock, Langley, Tsawwassen

Delivery fee: $32 – $40

Final delivery fee will be calculated at checkout based on distance.

Free Delivery

We offer complimentary delivery on orders over $150 before tax.

Valid within Vancouver, Richmond, and Burnaby, including Zone 1 and Zone 2.

For other areas, a reduced delivery fee may apply.

Delivery Time Windows

  • 11:00 AM – 1:00 PM
  • 1:00 PM – 4:00 PM
  • 3:00 PM – 7:00 PM

Exact delivery times are not guaranteed. Orders will arrive within the selected time window.

Same-Day Delivery

Order cut-off time: 2:00 PM

Orders placed after this time will be delivered on the next available day.

Delivery Attempts

Our driver will wait up to 10 minutes upon arrival and will attempt to contact the recipient by phone or buzzer.

If the recipient is unavailable, the order may be left in a secure location, such as a concierge desk or lobby, or returned if no safe location is available.

Re-delivery

A re-delivery fee will apply if:

  • The address provided is incorrect.
  • The recipient is unavailable.
  • Building access cannot be obtained.

Pickup Option: Richmond

We offer a convenient pickup option at:

Blenz Coffee – Richmond Centre

Pickup is free of charge. Pickup time will be arranged after order confirmation. Please arrive on time, as all arrangements are made fresh.

Important Notes

  • Please ensure all delivery information is accurate.
  • Flowers are perishable items and all sales are final once delivered.
  • We are not responsible for delays caused by traffic, weather, or unforeseen circumstances.

Our Promise

Each arrangement is thoughtfully designed and carefully delivered.

Thank you for choosing Calla Lilies Florist.